Scheduling terms

Requests and confirmation

Submitting a booking request does not confirm an appointment. Each request stays pending until the owner reviews it. You'll receive an email when your appointment is confirmed, or if we can't accommodate the request.

If a request can't be confirmed, we may suggest another time or contact you to discuss options.

Estimates

Online estimates are based on the service and the number of bedrooms and bathrooms you select. They are estimates, not final prices.

If the property's size, condition, or the work requested differs from what was described, the estimate may change. We'll talk with you before doing additional work.

Specialty and commercial services are priced by quote.

Rescheduling and cancelling

Your confirmation email includes a private link to manage your appointment.

You can reschedule or cancel online up to the cutoff time shown in your confirmation email and on your appointment page.

After the cutoff, please call or email us and we'll do our best to help.

Arrival and access

• Appointment times are the scheduled start time. Arrival can vary somewhat because of traffic and earlier appointments; we'll contact you if we expect a significant delay.
• Please make sure we can get in at the scheduled time, for example by being home or sharing access instructions in advance.
• Let us know beforehand about pets, parking, building rules, or areas you'd like us to avoid.
• If we can't get in at the scheduled time, we'll try to reach you and may need to reschedule.

Safety

We may decline or stop work in conditions that are unsafe or outside the agreed scope, such as hazardous materials, mold, or biohazards.

Questions

For questions about these terms, contact us at ascenciocleaning@gmail.com or (240) 355-3108.